A: Monday - Friday 8am - 6pm (PST). You can also email us anytime at support@grafitihome.com
A: You can contact our Press team at press@grafitihome.com
A: You can send us an email at support@grafitihome.com
A: We do not use any form of polystyrene or soft wood in our frames. All of our frames are 100% FSC-certified mahogany wood. See Our Quality page for more info.
A: We don’t typically make custom sizes for our artwork, but contact support@grafitihome.com and we’ll do our best to accommodate you.
A: We aim to ship every order out within 3 business days. We send every order via standard shipping.
A: We do not have an expedited process as of yet, but feel free to contact us at support@grafitihome.com and we will do everything we can to help you!
A: Each wall art is shipped in its own box to ensure that they are not damaged during the shipping process.
A: We use USPS, FedEx, and UPS.
A: Shipping is free to the contiguous 48 States in the US. International shipping rates may apply.
A: Only one coupon code at a time can be applied to an order.
A: Yes.
A: Unfortunately we cannot ship to APO/FPO or PO Boxes due to the size of the packages.
A: We do not require a signature, however, the delivery provider may request a signature at their discretion
A: Please contact support@grafitihome.com if there is any damage due to the shipping process. We always make sure that you are fully satisfied with the product that you order!
A: We accept all major forms of payment (Visa, Mastercard, Discover, Apple Pay, Google Pay, American Express, Paypal etc.)
A: Orders cannot be updated after they have been shipped. If you need to make a change to your order, contact support@grafitihome.com and we will do our best to accommodate you.
A: Yes, there is a shipping fee to Alaska, Hawaii, or U.S. territories such as Puerto Rico and Guam. Upon checkout, our shipping system will automatically calculate your fee.
A: We offer 30-day free exchanges for any wall art purchase. We are convinced that our products are at the utmost quality, however we will always make sure you are satisfied with your purchase. Each wall art is printed and framed by hand. Therefore, we charge a 20% restocking fee for returns. If damage occurs to your order while in transit, we will cover all damages that occur in shipping.
A: If you wish to return your piece, we ask that you return it in the original box, with the appropriate padding. We cannot accept returns if they have been damaged during the return process.
A: Yes, as long as the item has not been shipped. Please contact support@grafitihome.com or log into your account if you need to cancel your order.
A: Our canvas is hand-stretched in Los Angeles over wooden stretcher bars. See Our Quality page for more info.
A: Yes, each order is shipped with the necessary, durable hardware to hang your wall art.
A: We don’t suggest it as our artwork is not weatherproof. We recommend that you hang your artwork inside where it is protected by the elements.
A: As will any printing, there will be some slight variations in the printing process, but we do our best to make sure every artwork that leaves our facility is something that we are proud of and that you will enjoy!
A: Yes. Only the best fine art reproduction techniques are used. See Our Quality page for more info.
A: We only offer our artwork with the frame.
A: Yes. Our artwork are coated with fine art varnishing that makes it water-resistant and protects it from humidity. Please don't throw water directly onto a Grafiti piece, we'd appreciate it.
A: Taking care of your Grafiti wall art is easy and low maintenance. Wiping the artwork down for dust is suggested from time to time, please make sure to use a duster or gentle damp cloth. However, please do not use any chemical based products when cleaning your artwork.
A: All Grafiti artwork is manufactured and assembled in Los Angeles, California.
A: No assembly is required other than hanging your artwork if you so choose.
A: You may apply to be a Grafiti Artist here.
A: It’s your artwork, you fully own the rights.
A: You may apply to be a Grafiti artist here. If selected, a Grafiti team member will reach out about the next steps, including uploading your artwork for Grafiti.
A: We use standard pricing that is set for each artwork size.
A: We ask all artists to upload their artwork via our form following the below requirements:
PSD or TIF file
Quality: 300DPI at 36 x 48 inches
CMYK color matching
A: Yes, anyone can apply to the Grafiti Artist Program. However, we review each artist to make sure that we deliver the best possible art and quality to our customers.
A: Yes!
A: We use Paypal and Venmo to deliver all artist commissions. We send out payments on the 1st and 15th of every month.
