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Frequently Asked Questions

Cannot find the answers you need?
Contact us at support@grafitihome.com. Anytime.

General

  • Q: What are your Customer Experience hours?

    A: Monday - Friday 8am - 6pm (PST). You can also email us anytime at support@grafitihome.com

  • Q: Who do I contact for Press Inquiries?

    A: You can contact our Press team at press@grafitihome.com

  • Q: How can I contact you if I have other questions?

    A: You can send us an email at support@grafitihome.com

  • Q: Do you use polystyrene/ styrofoam in your frame? What are the materials

    A: We do not use any form of polystyrene or soft wood in our frames. All of our frames are 100% FSC-certified mahogany wood. See Our Quality page for more info.

  • Q: Can I order a custom size?

    A: We don’t typically make custom sizes for our artwork, but contact support@grafitihome.com and we’ll do our best to accommodate you.

Orders & Shipping

  • Q: How long is the turnaround time? How long until I receive my product?

    A: We aim to ship every order out within 3 business days. We send every order via standard shipping.

  • Q: I need my order by a certain date, can I expedite an order?

    A: We do not have an expedited process as of yet, but feel free to contact us at support@grafitihome.com and we will do everything we can to help you!

  • Q: Will my order ship in one big box or in multiple pieces?

    A: Each wall art is shipped in its own box to ensure that they are not damaged during the shipping process.

  • Q: What shipping providers do you use?

    A: We use USPS, FedEx, and UPS.

  • Q: How much does shipping cost?

    A: Shipping is free to the contiguous 48 States in the US. International shipping rates may apply.

  • Q: Can I use more than one coupon code on my order?

    A: Only one coupon code at a time can be applied to an order.

  • Q: Will I be charged sales tax on my order?

    A: Yes.

  • Q: Do you ship to APO / FPO or P.O. Box addresses?

    A: Unfortunately we cannot ship to APO/FPO or PO Boxes due to the size of the packages.

  • Q: Do you require a signature for delivery?

    A: We do not require a signature, however, the delivery provider may request a signature at their discretion

  • Q: What should I do if my shipment is damaged or there is a defect with my wall art?

    A: Please contact support@grafitihome.com if there is any damage due to the shipping process. We always make sure that you are fully satisfied with the product that you order!

  • Q: Which methods of payment do you accept?

    A: We accept all major forms of payment (Visa, Mastercard, Discover, Apple Pay, Google Pay, American Express, Paypal etc.)

  • Q: Can I update my order at any point?

    A: Orders cannot be updated after they have been shipped. If you need to make a change to your order, contact support@grafitihome.com and we will do our best to accommodate you.

  • Q: Do you charge extra to ship to Alaska, Hawaii, or U.S. territories such as Puerto Rico and Guam?

    A: Yes, there is a shipping fee to Alaska, Hawaii, or U.S. territories such as Puerto Rico and Guam. Upon checkout, our shipping system will automatically calculate your fee.

Returns & Exchanges

  • Q: What is your return policy?

    A: We have a 90-day free trial and money-back guarantee on all orders. We are convinced that our products are at the utmost quality, however we will always make sure you are satisfied with your purchase.

  • Q: Can I return my artwork without the box?

    A: If you wish to return your piece, we ask that you return it in the original box, with the appropriate padding. We cannot accept returns if they have been damaged during the return process.

  • Q: Can I cancel my order?

    A: Yes, as long as the item has not been shipped. Please contact support@grafitihome.com or log into your account if you need to cancel your order.

Products

  • Q: How is your canvas stretched?

    A: Our canvas is hand-stretched in Los Angeles over wooden stretcher bars. See Our Quality page for more info.

  • Q: Do you include hanging hardware?

    A: Yes, each order is shipped with the necessary, durable hardware to hang your wall art.

  • Q: Can I hang my Grafiti wall art outside?

    A: We don’t suggest it as our artwork is not weatherproof. We recommend that you hang your artwork inside where it is protected by the elements.

  • Q: Will the colors shown on my monitor be exactly how the image prints?

    A: As will any printing, there will be some slight variations in the printing process, but we do our best to make sure every artwork that leaves our facility is something that we are proud of and that you will enjoy!

  • Q: Are your canvases considered Giclee quality?

    A: Yes. Only the best fine art reproduction techniques are used. See Our Quality page for more info.

  • Q: Do you offer artwork only with the frame? Can I buy the digital image?

    A: We only offer our artwork with the frame.

  • Q: Can I hang a canvas in a bathroom?

    A: Yes. Our artwork are coated with fine art varnishing that makes it water-resistant and protects it from humidity. Please don't throw water directly onto a Grafiti piece, we'd appreciate it.

  • Q: How do I take care of my wall art? Do I need to clean it?

    A: Taking care of your Grafiti wall art is easy and low maintenance. Wiping the artwork down for dust is suggested from time to time, please make sure to use a duster or gentle damp cloth. However, please do not use any chemical based products when cleaning your artwork.

  • Q: Where is the wall art manufactured and assembled?

    A: All Grafiti artwork is manufactured and assembled in Los Angeles, California.

  • Q: Is there any assembly required?

    A: No assembly is required other than hanging your artwork if you so choose.

Artist

  • Q: How do I sign up to sell my art on Grafiti Home?

    A: You may apply to be a Grafiti Artist here.

  • Q: Am I keeping the rights to my artwork?

    A: It’s your artwork, you fully own the rights.

  • Q: How do I upload my artwork?

    A: You may apply to be a Grafiti artist here. If selected, a Grafiti team member will reach out about the next steps, including uploading your artwork for Grafiti.

  • Q: Who sets the pricing for the artwork?

    A: We use standard pricing that is set for each artwork size.

  • Q: What are the upload requirements?

    A: We ask all artists to upload their artwork via our form following the below requirements:
    PSD or TIF file
    Quality: 300DPI at 36 x 48 inches
    CMYK color matching

  • Q: Can anyone sell/upload on Grafiti?

    A: Yes, anyone can apply to the Grafiti Artist Program. However, we review each artist to make sure that we deliver the best possible art and quality to our customers.

  • Q: Can I share my Grafiti Artwork with my followers?

    A: Yes!

  • Q: How do I get paid / when do I get paid?

    A: We use Paypal and Venmo to deliver all artist commissions. We send out payments on the 1st and 15th of every month.